So I entered "Pennsylvania Insurance Department" at the MetaCrawler search engine...and here is the result of my search:
 Pennsylvania Insurance Department...Click on: "How do I...submit a complaint to the Insurance Department?"
When you click on "How do I...submit a complaint to the Insurance Department?"...you will be taken to a site where you can fill in information about your complaint.
I hope that this will apply to your problem with your insurance company. It sure doesn't hurt to give it a try! Good luck, Jean!!